Frontline SSM - Sales and Services Management System: THE KEY TO EXPANDED SALES, AND IMPROVED CUSTOMER SATISFACTION A COMPLETE END-TO-END SALES AND SERVICE MANAGEMENT SOFTWARE SOLUTION AVAILABLE ON DEMAND AT LOW AND MOST AFFORDABLE PRICES WITHOUT ANY OR MINIMAL INFRASTRUCTURE. frontlineSSM streamlines the sales and the services procedure and process of an organization. It helps reduce the costs, improve customer relationship and increases the revenue by giving visibility to the management on every probable opportunity tracked by the sales executive, the orders being placed and the complaints from the customers. Frontline SSM helps one share, manage and access information anywhere, anytime in a secured environment. frontline SSM DRAMATICALLY IMPROVES THE PRODUCTIVITY OF SALES PERSONNEL. frontline SSM REVOLUTIONISES SALES MANAGEMENT FUNCTIONS : frontline SSM READILY DELIVERS CRYSTAL CLEAR PERSPECTIVE IN TERMS OF MARKET TO THE MARKETING MANAGER ON A FAST CHANGING ENVIORNMENT IN TERMS OF PRODUCT REQUIREMENT, PRODUCT CAPABILITIES, PRICING AND ORGANIZATION STRENGTH: frontline SSM DRAMATICALLY INCREASES COMPETITIVE ADVANTAGE: Productivity increases manifold. Sales team will use their time more efficiently and more effectively. The managers will also become more efficient and more effective. This increased productivity can create a competitive advantage in many ways, some are listed below: o Resource Optimisation : 30% efficiency increase o Increase in new sales : 22% by increasing ratio of selling time to non-selling time. o Effective Complaint/Service call Allocation: Increase in revenue up to 20% o Increased Customer Satisfaction Index: Increase in total revenue up to 20% o AMC/ Warranty Contract Management: Increase in renewal up to 50%